At bento123, your privacy is not just an empty promise — it is at the core of the trust we build with you. This document transparently explains how we collect, use, store, and protect your personal information every day.
Our Commitment
We invest in industry-grade security infrastructure so you can focus on enjoying the games without worry.
Every piece of data transmitted between your device and bento123 servers is protected by 256-bit SSL encryption — the same standard used by leading banking institutions in Malaysia.
Only authorized personnel may access user data, and every access is recorded in an audit log reviewed regularly by our internal security team.
Your personal data is stored on servers equipped with multi-layered firewall systems, real-time intrusion detection, and encrypted automatic backups.
Bento123 has never and will never sell, rent, or trade your personal information to any third party for marketing or commercial purposes without your explicit consent.
Our identity verification process complies with international KYC (Know Your Customer) and AML (Anti-Money Laundering) guidelines, ensuring the platform remains safe for all legitimate users.
Every new login, password change, and financial transaction will trigger an immediate notification to you, providing an added layer of protection against unauthorised access.
Welcome to the bento123 Privacy Policy page. This document has been crafted to explain as clearly as possible how our platform manages your personal information — from the moment you register through to your time as an active member enjoying our wide range of quality games.
This Privacy Policy applies to all services provided by bento123, including the official website, mobile app, and all customer support channels. By registering an account or using any bento123 service, you are deemed to have read, understood, and agreed to the terms set out in this policy.
We understand that trust is the most valuable asset in the relationship between a platform and its users. That is why bento123 takes a transparent and responsible approach to every aspect of personal data management, in line with best practices across the global finance and technology industries.
Bento123 collects various types of personal information to ensure our platform runs smoothly, securely, and delivers the best experience to every user. The following are the main categories of information we collect:
| Data Category | Sample Information | Primary Purpose |
|---|---|---|
| Identity Information | Full name, date of birth, MyKad / passport number | Identity verification (KYC) |
| Contact Information | Email address, phone number, residential address | Communication & account notifications |
| Financial Information | Bank account number, bank name, transaction history | Deposit & withdrawal processing |
| Usage Data | Game history, session duration, betting preferences | Platform enhancement & responsible gaming |
| Technical Data | IP address, device type, web browser, location | Security & fraud prevention |
| Communication Data | Live Chat records, support emails, feedback | Service quality improvement |
We also collect certain information automatically when you browse the website or use the bento123 app. This includes cookie data that helps us personalise your experience, remember your preferences, and analyse usage patterns for ongoing platform improvements.
All information we collect is used responsibly and solely for legitimate purposes. bento123 will not use your data for any purpose unrelated to providing our services without first obtaining your explicit consent.
Bento123 does not sell, rent, or disclose your personal information to third parties for marketing purposes. However, in the day-to-day operation of our platform, there are limited situations where sharing information with trusted business partners is necessary:
The bento123 website and app use cookies to enhance your experience. Cookies are small text files stored on your device when you visit our site. They help us remember your preferences and ensure the platform runs optimally every time you visit.
The types of cookies used by bento123 are as follows:
You can manage your cookie settings through your web browser at any time. However, disabling certain cookies may affect the functionality of the bento123 platform.
Protecting your personal information is bento123's top priority. We implement multiple layers of technical and organisational security to ensure your data remains protected against the increasingly sophisticated threats of the digital age.
The security measures we implement include:
Bento123 respects your rights as the owner of your own personal data. We give you meaningful control over the information you share with us. The following are the rights you hold:
You have the right to request a copy of all personal information we hold about you at any time.
If your information is inaccurate or out of date, you have the right to request prompt correction.
You may request the deletion of your personal data, subject to applicable legal requirements and active contractual obligations.
You have the right to object to the processing of your data for marketing or non-essential analytics purposes.
You may request your data in a machine-readable format for transfer to another platform if needed.
Under certain circumstances, you may request that we restrict the processing of your data while a dispute is being resolved.
To exercise any of the above rights, please contact the bento123 support team via Live Chat or email at [email protected]. We will process your request within 14 business days and may require identity verification before any action is taken.
Bento123 retains your personal information only for as long as necessary for the purposes stated in this policy or as required by applicable law. Once the retention period expires, your data will be securely deleted or anonymised so that it can no longer be linked to you.
Our general data retention guidelines are as follows:
The bento123 platform is strictly for users aged 18 and above. We do not knowingly collect or process any personal information from individuals under the age of 18. Should we discover that a minor's information has been inadvertently collected, we will take immediate steps to delete that information and close the relevant account.
If you suspect that someone under the age of 18 has registered an account on our platform, please notify our support team immediately via Live Chat.
Bento123 reserves the right to update this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements, or improvements to our services. For material amendments, we will notify you via in-platform notification or email at least 7 days before the changes take effect.
Your continued use of the bento123 platform after any amendments to this Privacy Policy is considered acceptance of the revised terms. We encourage you to review this page periodically to stay informed about how we protect your information.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, the bento123 privacy team is ready to help. We are committed to providing a clear and satisfactory response within a reasonable timeframe.
Now that you understand bento123's commitment to protecting your privacy, register today and enjoy a safe, fair, and exciting gaming experience alongside millions of Malaysian users who already trust us.